Below you can find the most frequently asked questions, this is the fastest way to get a quick answer to your question.

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What subject is your question about?

When do I receive my order?

We aim to dispatch all orders placed on a business day before 6:00 PM the same day. This usually means that your order will be delivered the next day. Follow your order via the Track&Trace code.

Will I receive a Track & Trace code?

Of course! After sending your order, we will send an email with a Track & Trace code. You can enter this code on the carrier’s website. With this you can follow your package to your front door!

Do I pay shipping costs?

For an order above €35 you don’t have to no to pay shipping costs. Do you place an order below this amount? Then we charge costs for the shipment. You can find these costs on the overview page of your order.

How can I use my discount code?

YAY DISCOUNT! During checkout it is possible to add the discount code. After entering your discount code you will immediately see whether it has been applied.

I can't pay, what should I do now?

Ooo annoying! Check whether you have sufficient balance in your checking account. Also check if your internet connection is still active. Still can’t figure it out? Contact us.

Do I pay safely with you?

Of course! We think it is very important to have a secure payment environment. To guarantee you a safe payment environment, we work together with Mollie Payments. With us you can pay in different ways.

Within how many days can I return?

You can return your order up to 14 days after the date of receipt. The order must be unopened and undamaged. To return the order you can contact us via the email address info@loyalprotein .

We will contact you within 24 hours and send you a return form. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order. You must bear the costs for the return shipment.

Can I also exchange?

It is not possible to exchange a product. It is, however, possible to return your product and order it again in a different variation.

How do I know if my order has been successful?

After placing your order you will receive a confirmation email. Have you not received a confirmation email within 24 hours? Please contact us.

The product I want is sold out, how long do I have to wait?

Geez how annoying! We strive to have every product we offer in stock. Unfortunately, delivery problems can arise, which means that the products are sometimes not available. Usually all products are back in stock within 1 week. Message us for an update!

Where can I see what I ordered last time?

Do you want to see what you ordered last time? This can be done easily by logging in. After logging in, click on ‘Orders’, an overview of your previously placed orders will appear.

Can I create an account?

How nice that you want to create an account! To create an account, click on the figure at the top right. After this click on the option to register, this is completely free and saves you time at checkout.

How can I adjust my data?

After logging in, move your mouse to your name at the top right. Then click on ‘Account details’. You can change all information on this page.

Can I also pay without an account?

Yes! If you prefer not to have an account, you can also pay without an account.

Frequently asked Questions

Can I still change my order?

When you have placed an order but want to change something afterwards, you have to be quick! Send us an email immediately with your change and we may be able to implement your change. We ship all orders within 24 hours!

I entered my address incorrectly, what now?

If you see in your confirmation email that your address is wrong, send us an email right away! We will then ensure that your package arrives at the correct address.

How fast do you ship my package?

We ship all orders within 24 hours. Did you place an order before 18:00? Then you usually have your order at home the next day!

Are your products 100% vegan?

Yes, our products are 100% vegan!

I have lost my password, what now?

Do not panic! You can click on ‘forgot password’ via the ‘log in’ heading. You can set a new password via email.

What do you use my data for?

We only use your data to be able to send your order in good order. We never give information to third parties and respect your privacy.

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